When it comes to tenant/landlord communication, 79% of renters believe they should be able to take care of issues via direct message, chat, or text.
Having good communication skills is key when you're being a good host. Many landlords forget this aspect of the job and only focus on providing a clean and comfortable space.
However, communication with guests is one of the most crucial parts of being a landlord.
Below, you're going to learn about the best vacation rental communication tips. Keep reading so you can provide the best services to your renters in San Francisco.
Be Responsive
One of the best things you can do when you're learning to manage your vacation property is to be responsive. You should strive to answer your guest's messages within a few hours.
However, if this isn't possible, be sure to set clear expectations. If you know you're going to be unavailable for a few hours or days, let your renters know. You should also set up automated responses so your guests are informed.
If possible, you should provide an alternative contact for them.
Address Issues Proactively
Unexpected issues can arise at any time. Communicating with your guests about them right away will be beneficial for them.
If you anticipate construction or event traffic nearby or if you have maintenance scheduled, be sure to let your renters know. This will reduce any unwanted surprises or frustration.
If you aren't living locally, staying up to date on local events and construction can be challenging. However, a vacation rental management team can help you.
Use Clear Language
Another of our best vacation rental communication tips is to use clear language.
As a landlord, you want your guests to feel comfortable reaching out to you with issues or concerns. If your messages are hard to read or confusing, you may not present yourself as friendly and approachable.
All your messages should be easy to read, simple, and friendly. Avoid using overly complicated language, but stay professional.
Learn From Feedback
It's vital that you take both positive and negative feedback into consideration. All feedback provided to you will give you the opportunity to grow.
While getting negative comments or reviews isn't ideal, it will help you better your services.
Don't Send Too Many Messages
There has to be a balance between keeping your renters informed and sending too many messages. Sending unnecessary emails or texts may interrupt your guests' day and frustrate them.
Putting all the information they need in one or two emails is advised and will make your guest's experience better.
Guests Who Return: Vacation Rental Communication Tips
Communication is the cornerstone of being a good vacation rental host. The tips above will prove to be useful as you start your investment endeavors.
Learning the best way to talk to your renters can take time. Being open to feedback and adjusting your communication strategy will help you be a great host.
We hope you've enjoyed this guide and have found it useful. Give our team here at PMI SF Peninsula a call for more vacation rental communication tips and tricks.
